Software
Solution
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Voice Operator Panel speeds up the call processing:
Each call has an icon showing the status (ringing, on hold, picked up) and a background color showing the processing priority (red > orange > green).
For each call on hold, the duration is shown and turns to bold/red when a configurable value is reached.
The user can tag incoming calls adding a custom line to ease the processing.
Callers are identified from directories. Anonymous calls or unidentified callers can be automatically rejected.
After a configurable delay, incoming ringing calls can be automatically forwarded, rejected or answered and put on hold.
The number of concurrent incoming calls can also be limited by the user. Extra calls are forwarded or rejected.
Within the application, the user can quickly load CRM callers records using the built-in web browser or send e-mails using the built-in e-mailer.
Voice Operator Panel is ideal for ITSP (Internet Telephony Service Providers):
The configuration file supports more than 200 parameters giving ITSP full control over the end users application behaviour.
The user settings window is built from the configuration file allowing ITSP to select which settings are offered to end users.
The Automatic Provisioning System allows ITSP to easily handle end users application binary and configuration updates remotely.
Using the built-in web browser, the application can display an online web settings page managed by the ITSP.
The hard phone support allows ITSP to easily bring end users to switch from analog PBX to IP PBX or IP Centrex.
ITSP can select among three operating modes enhanced for dedicated voice network or mixed data/voice network.
A multi-level and multi-layer logging system with syslog support allows easy remote debugging.
Multiple languages are supported, the translations can be easily modified by the ITSP to better fit with its environment.
Voice Operator Panel has been fully validated with Cirpack, Communigate, Enswitch, PBXnSIP, 3CX, Asterisk, sipXecs, FreeSWITCH, OpenSIPS.
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